Support
Need help with Who Touched My Phone? Write to [email protected] and we will reply as soon as we can.
Frequently asked
Does it catch someone typing the wrong passcode on my lock screen? No. This app does not watch your system lock screen; it only watches its own PIN. What it protects is the moment you leave the phone: arm the guard, and anything that lifts or touches the phone from that moment is recorded.
Why do I have to leave the app open with the screen on? The guard runs inside the app. It watches while the app is open and the screen is on; the app keeps the screen on for you while it is armed. If the screen is switched off or you leave the app, the guard pauses and later tells you when it was not watching.
Nothing was captured. Why? Check, in order: is the camera permission granted (Rules → permissions)? Was the guard actually armed? Is at least one trigger switched on in Rules? Was the phone face-down or in total darkness with the flash turned off? Did the screen switch off?
The photo is completely dark. Turn on "Screen flash in the dark" in Rules. In very low light the app blanks the screen to white for a moment and takes the frame again.
It fires when nobody touched it. Lower the sensitivity in Rules (Low / Medium / High). On a wobbly table, Low is usually right. With Pro, "Measure this table" suggests a level for the surface the phone is lying on.
How do I leave the decoy screen? Press and hold anywhere on the dark screen for 2 seconds, then type your PIN.
I forgot my PIN. There is no reset and no recovery, because there is no account and no server. Clearing the app's data in Android settings removes the PIN — and deletes all stored records with it.
Where are my photos? Inside the app's private storage only. They are not in your gallery, not on any server, and are never uploaded.
How do I delete everything? Rules → Delete all evidence (from version 1.1 this asks for your PIN), or uninstall the app.
How do I cancel the Pro subscription? Google Play → Payments & subscriptions → Subscriptions, or Rules → Manage subscription in the app. Pro stays active until the end of the period you have paid for.
I bought the one-time Pro in an earlier version. Do I have to pay again? No. It stays valid. If it does not show as active, use "Restore purchases" while signed in to the Google account you bought it with.
I bought Pro but it is not active. Tap "Restore purchases" (Rules screen, or the Pro screen). Make sure you are signed in to the Google account you bought it with and that the phone is online.